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Return & Refund Policy

REFUND & RETURNS

Due to hygiene reasons and the fact that our products are customized, we do not exchange or refund items unless an item you received has a major problem. This is when your order is:

  • Significantly different from the description or sample shown to you;
  • Damaged due to the fault of our factory or the carrier;
  • Not what you ordered;
  • Don't arrive within 60 days from purchase date.

Notes: Our policy may last 10 days from the arrival date. If 10 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.


Please be informed that our products are customized and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display. Hence, please allow the 20% difference between advertised images and the actual item you received.
If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at customer’s disposal.


Please contact our Customer Support team (email: contact.zololicloth@gmail.com) to start the complaint process and provide us following information:

  • Order number
  • Video or photo of the faulty product (if applicable)
  • Complete delivery address
  • Contact telephone number
  1. Return :

Please be informed that you have to pay the return shipping fee.
If you choose to return your order without our Customer Support team and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.

    2. Refund:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card within 2-5 business days.
In case you don't agree with this solution, we can only give you a 70% refund of your total order value and you can keep your items, no need to return them back to us.

NOTE: We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion.

HOW DO I CHANGE OR CANCEL MY ORDER?

If you change your mind about your purchase, please contact us here and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be cancelled and modified within 5 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.

Please be informed that a management and transaction fee (20% of your total order value) will be applied for the cancellation.

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at  contact.zololicloth@gmail.com

 

If you need more information that is not listed here you can contact us at contact.zololicloth@gmail.com